Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom Accessories Are Faulty, After Sales Maintenance Is Shirked

Bathroom sanitary ware product complaints are the most difficult to deal with the problem of damage. Fale ngaohiʻanga, packing, Fokotuʻutuʻu, handling and many other links may cause product breakage, pea ʻoku faingataʻa ke fakapapauʻi ʻa e fatongia. Kimui ni mai, the Pudong New Area Consumer Protection Commission received a complaint. Naʻe maʻu ʻe he koloa ha fuʻu tupu lahi ʻi he tohi moʻua ʻo e vai ʻi ʻapi. Hili e fekumi, Naʻe ʻilo ai naʻe maumau ʻa e nofoʻanga ʻo e falemaloloo.

Consumer Mr. Huang reflected that he purchased a brand of toilet seat online in April last year. He recently found a problem – usually the family monthly water bill of up to 50 ʻIuani, but this month to pay 300 ʻIuani. Hili ha vakai ofi ange, he found that the toilet flushes switch leaks. Misa. Huang contacted the platform store, and the other party said they were only responsible for after-sales and installation. ʻOku totonu ke fakaleleiʻi e ngaahi palopalema lelei ʻe he fale ngaohiʻanga.

But the manufacturer “kicked the ball” again. They said the switching leakage is the installation problem, and let Mr. Huang go back to the store. Hili ha tossing mo e tafoki, Naʻe fakatou fakaʻikaiʻi ʻe he falekoloa mo e fale ngaohiʻanga naʻe ʻi ai ha palopalema ʻi heʻenau fehokotakiʻanga, and the consumer had no choice but to seek help from the Consumer Protection Commission.

After receiving the complaint, the CPSC staff contacted Ms. Wang, the seller. It informed them that they contracted the installation work to a third party, and the consumer signed the confirmation after they finished the installation. ʻI he taimi tatau, Naʻe toe tui foki ʻa e ngaahi koloa fakataua naʻe. Huang’s leaking toilet was caused by improper use. Hili hono toutou fakafekauʻaki mo e tuʻutuʻuni ki he maluʻi koloa, the sales side said they refused to bear the water bill and only agreed to let Mr. William Huang fili ha ngaahi meʻaʻofa. ʻI he meʻa ni, Misa. Huang could not accept and said he continued to defend his rights through other means.

The Consumer Protection Commission found that the processing of complaints in the bathroom sanitary ware category seems to be simple, but in fact, the business and manufacturers are passing the buck to each other and refuse to take responsibility. Once the goods are sold, ʻOku ʻikai fakapapauʻi mai ʻa e ngaue tokoni ʻi he ʻosi ʻa e fakatau. It is also one of the problems that are often complained about in the bathroom products industry. Hange ko ia ʻi he meʻa ni, the quality of a small accessory will determine whether the product can be used properly, and the brand products and general product quality of water parts is very different.

Consumer Protection Commission reminded consumers that when choosing a toilet product, do not ignore the water parts of this link. In the purchase, kuo pau ke tau vakaiʻi fakalelei ʻa e ngaahi konga ʻo e vai. It is best to have been installed before the factory. Check whether the structure is compact, movable connection parts are sensitive and reliable and whether the water sealing part is flat. Buyers should also learn more about the material of the water parts, ngaue ki hono fakahaofi ʻo e vai mo e hili ʻa e ngaue tokoni. For problems that occur within the warranty period, ʻOku totonu ke feinga ʻa e pisinisi ke fakaleleiʻi ʻa e consumers.